payment & delivery options

• Confirmed orders would be delivered within two (2) to five (5) working days.  Note: Same day delivery requests (express deliveries) would incur an additional fee and the order must be confirmed via online bank transfer before we can schedule a delivery. All orders would be subjected to management's approval.

• In some cases, we we offer a one (1) time cash on delivery option, upon Management's approval. If the delivery date or time (after mutual confirmation) is cancelled by the customer, the customer would have to collect the item at one of our Authorised Agent locations or follow our regular ordering procedure to reschedule a delivery. 

• No refund of the delivery fee if the order is cancelled upon the delivery, by the customer. Click here for more information on refunds.

• We would advise customers of the delivery date for Pre-Orders and Special Orders based on the shipping schedule for the item.

• Rental confirmation payment should be made at least five (5) working days prior to the date of event or our late fees will apply. However, bookings for Weddings and Movie Nights should be made at least one (1) month in advance.

• Our company would normally setup equipment at the exact rental location and return to collect, rather than handover equipment to a client to be transported to the rental location. Only in extreme cases, this may be permitted but the client would have to pay a caution fee, submit one (1) form of national identification, one (1) proof of address and complete our equipment rental agreement. 

• Late bookings and same day bookings will incur additional fees which start from TT$400 and up depending on the event location. This fee would be added to the regular rental fees or preset package price (s). Only when an online payment (wire transfer) is made and confirmed on our end, then we would reserve and deliver the equipment.  Some exceptions (cash payments on delivery) may be made based on the equipment requested and for events located in Diego Martin or within immediate environs.

• Onsite Technical Support would carry a separate fee based on the location, duration and type of rental.

• When booking our equipment rentals at an Authorised Agent a ten percent (10%) agent processing fee would be added to total rental cost. 

Management reserves the right to refuse bookings.

Warranty and returns

Delivery/transport fees