Warranty & returns

It is the customer’s responsibility to inspect their purchase(s) for any damages or defects. Items purchased should be inspected immediately upon receipt. Exchanges are permitted up to fifteen (15) days after purchase date. For exchanges, all goods must be in complete, original unused, unopened factory sealed condition along with original receipt. Damaged or altered goods cannot be returned. All returns must be accompanied by the original receipt.

Items returned for a cash refund within fifteen (15) days after purchase date would incur a ten percent (10%) restocking fee. Items returned for cash must be in pristine, original unused, unopened factory sealed condition along with original receipt. No cash would be refunded for properly working items returned that were opened. No cash would be refunded for items where factory installed software was reconfigured or tampered with. Credit note would be issued (less the ten percent (10%) restocking fee) based on the overall condition of the item (s) and their respective packaging. Items can be returned to an Authorised Agent as advised by our personnel.

Items that are proved to be defective or failed to work can be returned for a full refund or for a one (1) time exchange. Some items have a thirty (30) day or sixty (60) day warranty period from the date of purchase (see “warranty” section below). However, any item that was altered, cut, damaged by misuse, flood, fire, fluctuating voltages or any acts of God would not be covered by warranty. Our cash refund processing time is ten (10) working days. Items under warranty must be tested so we can confirm if there is a manufacturer defect. Items can be returned for troubleshooting at our testing location in Diego Martin or any other location as advised by our personnel.

This would refer to item(s) our company do not stock and is purchased online from another supplier by our company on special request by the customer or client. This is high risk option where the seller (supplier) may send the wrong item or item can be damaged during shipment. Payment for return shipping on special orders and any subsequent damages from return shipping are the responsibility of the purchaser. All special orders and items made to order under our “special order system” are non-refundable. Special orders and items made to order may be cancelled within twenty four (24) hours of confirmation of order and a twenty percent (20%) cancellation fee will apply.

CANCELLATION OF ONLINE ORDERS (AFTER PAYMENT MADE)

Orders cancelled by customers after payment (via wipay, paywise or bank deposit) would incur a twenty percent (20%) cancelling and processing fee. Our cash refund processing time is ten (10) working days. 

Our warranty on Android Tablets is thirty (30) days while Laptops and CCTV Equipment have a ninety (90) day warranty period. Other electronics may have warranty periods from fifteen (15) days up to thirty (30) days based on the type of electronic item. Our warranty on LED Light Strips (uncut) is thirty (30) days. Led Light Strip Kits must not be joined together e.g. in series with another led light kit, as this can overload the power supply or the rgb controller.  Led Strips Kits which are joined together or Led Strips which are cut or tampered with would immediately VOID our warranty. Laser lights, Smart colour changing Led Light Bulbs and RGB Par Lights are also thirty (30) days. 

Items in "used like new condition," are sold as is and have no warranty, as well as, items “specially ordered” by the request of the customer. Used (OEM) Original Chargers have fourteen (14) days warranty.

Gill Tech Services Limited would not be responsible for any damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current, unacceptable  cooling conditions for items purchased and improper handling of devices.

Gill Tech Services Ltd will not be held liable or responsible for any damage due to unauthorized repair, misuse, negligence, impact, corrosion, battery leakage, an animal or insect infestation, intrusion and accidents or ACTS OF GOD including earthquake, hurricane, sand, water, fire, flood or lightning.  

Our Warranty does not apply to: 

(a) Protective coatings that are designed to diminish over time or batteries, unless failure has occurred due to a defect in materials or workmanship.

(b) Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.

(c) Operating the item purchased under harsh temperatures or operating the device in an environment with insufficient  cooling mechanisms,  where overheating of the device can occur and cause the device to malfunction.

(d) To damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause.

(e) Led Light Strips or Kits that were cut, altered,  joined or overloaded which would immediately void our warranty. All items must be used as sold for our warranty to be in effect. 

Customers are always encouraged to utilize a good voltage regulator or surge protector with  the item (s)  purchased in order to protect their investment. We strongly advise customers against plugging or inserting electronic devices directly into a wall socket or 110v outlet without using the above recommended protective devices.

Delivery fees are non-refundable for exchanges or order cancellations.

We advise customers of the status of item (s) brought in for repairs and cost of which within three (3) days or five (5) days maximum if an additional assessment is required. Afterwhich, the customer can decide whether to continue with the repairs, return for the item (s)  or have it returned to them. All payments pending must be made before the item (s) are returned. 

After our diagnosis and technical assessment of the item (s) brought in for repairs, if the item (s) are not recollected within three (3) months of receipt, the item (s) would automatically be disposed (by way of garbage disposable). Customers would receive two (2) notifications of this intention and would be advised to collect their items before the deadline date.  

Note: After this period, if the item (s) are still in our possession, a storage fee and delivery fee would be applied.  The storage fee would be TT$150 per day and delivery fee based on the location.