Warranty and Returns

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It is the customer’s responsibility to inspect their purchase(s) for damage. Items purchased should be inspected immediately upon receipt. Exchanges are permitted up to fifteen (15) days after purchase date. For exchanges, all goods must be in complete, original unused, unopened factory sealed condition along with original receipt. Damaged or altered goods cannot be returned. All returns must be accompanied by the original receipt.

Items returned for a cash refund within fifteen (15) days after purchase date would incur a ten percent (10%) restocking fee. Items returned for cash must be in pristine, original unused, unopened factory sealed condition along with original receipt. No cash would be refunded for properly working items returned that were opened. No cash would be refunded for items where factory installed software was reconfigured or tampered with. Credit note would be issued (less the ten percent (10%) restocking fee) based on the overall condition of the item(s) and their respective packaging. Items can be returned to any of our authorised agents in Diego Martin or customers can contact us to meet at a mutually agreed point in Diego Martin.

Items that are proved to be defective or failed to work can be returned for a full refund or for a one(1) time exchange. Some items have a thirty (30) day or sixty (60) day warranty period from the date of purchase (see “warranty” section below). However, any item that was altered, damaged by misuse, flood, fire, fluctuating voltages or any acts of God would not be covered by warranty. Our cash refund processing time is ten (10) working days. This for items under warranty where we can confirm a manufacturer defect. Items can be returned to any of our authorised agents in Diego Martin or customers can contact us to meet at a mutually agreed point in Diego Martin. 

This would refer to item(s) our company do not stock and is purchased online from another supplier by our company on special request by the customer or client. This is high risk option where the seller (supplier) may send the wrong item or item can be damaged during shipment. Payment for return shipping on special orders and any subsequent damages from return shipping are the responsibility of the purchaser. All special orders and items made to order under our “special order system” are non-refundable. Special orders and items made to order may be cancelled within 24 hours of confirmation of order and a twenty percent (20%) cancellation fee will apply.

CANCELLATION OF ONLINE ORDERS (AFTER PAYMENT MADE)

Orders cancelled by customers after payment (via wipay, lyte or bank deposit) would incur a twenty percent (20%) cancelling and processing fee. Our cash refund processing time is ten (10) working days. 

Warranty on Android Tablets are thirty (30) days. Laptops and CCTV Equipment are ninety (90) days. Other electronics may have warranty periods from fifteen (15) days up to thirty (30) days based on the type of electronic item. Warranty on LED Light Strips (uncut) is thirty(30) days. Laser lights, Colour changing bulbs and RGB Par Lights are also thirty (30) days.Items on “special” and used like new have no warranty, as well as, items “specially ordered” by the request of the client or customer. No refunds on broken seal PS3 Games, DVDs and CDs. 

WARRANTY ON ANDROID TV BOXES  & AMAZON FIRESTICKS

At Gill Tech Services Limited, we offer MANUFACTURER Warranty on the hardware components for the Android TV Box and Amazon Firesticks which may consist of a remote control, hdmi cord, ac power adapter, the physical android box or amazon firestick unit itself. Our company DO NOT own or control nor offer any warranty for ANY third party application software (APP) that are installed on these boxes or firesticks. Examples of third party application software (apps) would include Facebook, YouTube, Mobdro, Kodi, OneBox, Jetbox and Filmon, to name a few. Therefore, we are not responsible if any of these apps or addons within these apps fail to perform in their own unique way or are unable to meet your expectations.  Furthermore, we are not obligated to offer support on any of the third party applications that are installed on the android tv box or amazon firestick. The apps may be preinstalled for those persons who cannot install them on their own and require this type of technical support but they can be installed on your own. Customers are encouraged to perform their own research before purchasing an android tv box and make an informed decision. 

Gill Tech Services Limited would not be responsible for any damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Gill Tech Services Ltd will not be held liable or responsible for any damage due to unauthorized repair, misuse, negligence, impact, corrosion, battery leakage, an animal or insect infestation, intrusion and accidents or ACTS OF GOD including earthquake, hurricane, sand, water, fire, flood or lightning.